CASH ON DELIVERY (COD) & PAYMENT ONLINE
Outdoor Centre (M) Sdn Bhd procedures are to check all items before Cash On Delivery(COD) or shipping out to our customers to ensure that all items are in order and in good condition.
The following conditions apply:
- All items sold are not returnable, refundable nor exchangeable.
- In the event that wrong goods are received, damaged or broken, kindly contact us at firstname.lastname@example.org or call us at 603-4251 2548/ 2423 within a period of 14 days (from the date of purchase/delivery, whichever is later) .
- Please provide the sales confirmation notification email and proof of receipt (cash sales or sales invoice) at the time of return/exchange. We will reply your email within 2 working days of received of your email.
- All goods returned must be in its complete and original packing conditions. Items which are removed from its original packing, used, soiled or washed are not entitled for the refund nor return.
- Products when returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
- Products you are returning, is currently ranged by us; meaning if replacement are available.
- Customers are to undertake the full responsibility for returning the goods to us. All freight, shipment and any insurance charges are to be borne by the customers. We shall not be liable for any damages or lost of items during the return shipment back to us.
We will not accept change-of-mind returns for the following categories of products:
- All Safety equipment
- personal protective equipment (PPE)
- Safety Harnesses and lanyards
- Climbing Ropes and accessories cords
- Carabiners and connectors
- Safety devices such as ascenders, fall arresters, descenders and pulley
- Rescue buoyancy
- Safety helmets
- Thermal wears
- Tents, sleeping bag and mattresses
- Energy bars
- Hard cases
- Inflatable dinghy
The Outdoor Centre Sdn Bhd reserves the right to:
Assess the condition and age of returned goods prior to providing a remedy; and/or refer the item to the manufacturer of the goods for assessment to determine whether or not you are entitled to a remedy.
We are putting our prices online so you can easily request a quote, get an order with a price.
Do take note however that prices are subject to change without further notice.
This is due to fluctuations of currency. The online retail price mentioned will normally be the price you will pay for the product, unless it has been changed. Changes are possible and will occur.
The online price is in RM only and does not include shipping costs.
The online retail price inclusive of GST 6 percent.
You may also have other rights under a manufacturer's warranty. If you wish to make a claim under a manufacturer's warranty you should contact the manufacturer directly.
Any rights under a manufacturer's warranty are in addition to your statutory rights, consumer guarantees and other rights outlined in this policy.
How to return a product:
In order to process a return, whether bought in one of our stores or online, please ensure you take the product into our office / store @ 242C Jalan Ampang, 50450 kuala Lumpur, Malaysia.
If you are unable to attend a store please contact the Outdoor Centre Sdn Bhd customer service at +60(3) 4251 2423 / 2548 to discuss arrangements for the return.
Copyright of the website material:
All of the material on and in relation to the website is and remains the property of Outdoor Centre Sdn Bhd at all times, or in the case of some material, a third party. You are not permitted to copy, reproduce, modify, transmit, post or distribute, whether electronically or otherwise, any material from the website. Any other use of the website material constitutes a breach of Outdoor Centre Sdn Bhd copyright and other proprietary rights. You may copy and email our webpage URL's to your family and friends for private and non-commercial purposes.
The Outdoor Centre Sdn Bhd is the owner or authorised user of all intellectual property in and associated with the website. Outdoor Centre Sdn Bhd is also the owner or authorised user of certain trademarks, logos, names and designs, whether registered or unregistered, in and associated with the website.
You have no rights in or license to any of the intellectual property, trade marks, logos, content, names or designs, whether registered or unregistered, associated with the website.
All other trademarks, servicemarks, registered trademarks, and registered servicemarks are the property of their respective owners.
We reserve our rights without legal prejudice.